Swim Angelfish FAQ

Swim Angelfish FAQ2019-09-05T12:52:48-05:00
Question: Are Your Sessions Private or Group?2019-09-05T12:53:02-05:00

For both aquatic therapy and Swim Whisperers, we offer Private, Semi-Private (2 children), or Group (3-4) sessions. Generally, children start with private sessions to establish basic skills, then work their way up to semi-private and group sessions, which offer increased social interaction benefits.

Question: Can I come and visit the host location in New England?2016-08-29T10:47:33-05:00

Certified swim instructors will have an option for mentorship with a fee determined for each unique situation.

Question: Can I Register Online?2015-09-03T16:20:08-05:00

Currently, you cannot register online, but you can look to see if there are open upcoming sessions in your area and “request” that time slot.

Connecticut & New York Registration Form
Massachusetts & New Hampshire Registration Form
Other States Registration Form

Be aware that a spot my be open for this week, but may not be an open “slot” for multiple weeks. If you have not yet created a profile, please “register” via the form on our aquatic therapy or swim lesson page.

Question: Can I share the E-learing with my staff?2019-09-05T12:53:02-05:00

You cannot share the E-learing because you are using that to get certified. Each person that wants to get certified must pay the $399.00 and pass the exam to become certified.

Question: Can I share the monthly newsletter subscription?2016-08-29T10:47:33-05:00

Yes this is to be used for your certified Swim Angelfish special needs instructor and can be shared with your aquatic team.

Question: Do you have advanced training I can attend?2016-08-29T10:47:33-05:00

Webinars will be announced only for certified Swim Angelfish instructors as an option to pay for additional education.

Question: How Do I Contact You with a Billing Question or Issue?2015-09-03T16:17:10-05:00

We are happy to help you with any billing issues you might have. Please make your way over to our Contact Us page.

Question: How Do I Get Started?2015-04-01T18:15:58-05:00

Fill out a registration form on the swim lesson or aquatic therapy page and our team will contact you to find a time and instructor that works best for your child.

Question: How Do I Pay?2015-04-01T18:16:35-05:00

Once you register, we ask that you enter a credit card into your account. The system is very secure and once the card is entered, our team does not have access to the account number or information. We will charge your card on file within 24 hours of your service. For Therapy, we will send you a paid invoice at the end of each month with the information you need to submit to insurance (if applicable).

Question: How do I renew my certification?2016-08-29T10:47:33-05:00

There is a $99.00 fee to take the exam. The exam is 50 questions related to the 24 newsletter subscription strategies that you have added to your tool box.

Question: How Do I Schedule a Session for My Child?2015-09-03T16:17:38-05:00

For aquatic therapy sessions, CLICK HERE for more information about scheduling. For Swim Whisperers sessions, CLICK HERE for more information about scheduling.

Question: How long is my certification valid for?2016-08-29T10:47:33-05:00

Two Years

Question: Is Aquatic Therapy Covered Under Health Insurance?2015-04-01T18:09:54-05:00

We are considered an out of network provider. We bill the services as out patient as either Physical Therapy or Occupational Therapy, depending on which therapist provides the treatment. Please check with your insurance provider to determine what if anything is covered. The billing code for individual therapy is 97113.

Question: What happens if I do not keep my automatic subscription to the monthly newsletter?2016-08-29T10:47:33-05:00

You will no longer have E-learning access and you will not learn new strategies monthly.

Question: What is Aquatic Therapy2015-04-01T18:19:46-05:00

Aquatic therapy is treatment performed in the water by qualified physical and occupational therapists, to aid in the restoration, extension, and maintenance of an individual’s quality function. In the past, aquatic therapy was primarily considered an effective rehabilitation tool for those with physical injuries or chronic illness — using the buoyancy of the water to avoid the stress of a body’s weight on the joints during land-based exercise.These days, pioneering physical and occupational therapists like the ones at Angelfish have had great success extending the benefits of aquatic therapy to individuals with not just physical, but also sensory and developmental issues, taking advantage of both the buoyancy and the hydrostatic pressure offered by a pool environment.

Question: What is Swim Whisperers?2015-04-01T18:19:19-05:00

Swim Whisperers is Angelfish Therapy’s swim instruction program aimed at all kinds of children, but particularly those who might experience limited or no success learning to swim through traditional methods. In short, the goal of Swim Whisperers is to turn any child into a confident and independent swimmer, no matter what their situation or condition is.The Swim Whisperers program was specially designed to cater to children with severe to mild sensory issues, problems with motor skills, difficulty processing information, attention issues, or any other condition that might physically or psychologically impede the process of learning to swim. In some cases, the obstacle may be something as simple as a child who is unwilling to put their head under water, or who is terrified to let go of the side of the pool. 

Question: What is the Cost of Services?2015-08-11T12:45:31-05:00

Contact our office for more information on pricing. We offer many different services and prices range based on location, length of appointment and service requested. We do offer package discounts for swim lessons.

Question: What Types of Instructor Training Do You Offer?2019-09-05T12:53:02-05:00

We offer several types of instructor training. Visit our Angelfish Training page for more information about our full-day training workshops, both for aquatic therapy and Swim Whisperers training. And keep returning to the website or sign up for our newsletter to be alerted about our Swim Whisperers training videos, coming in November!

Question: When Are Your Sessions Held?2015-09-03T16:17:54-05:00

We perform therapy all week long and all year long, at various times. Please review our Pool Locations page to get a better idea of where we offer service, and on which days, then Contact Us, so that we can find a session time that will work with your schedule.

Question: Where Are Your Pools Located?2015-09-03T16:18:08-05:00

For both aquatic therapy and Swim Whisperers, we have agreements with pools in Fairfield (CT) and Westchester (NY) County, Manhattan, NJ, and the Boston area. To see an up to date listing of our locations, click here.

Question: Will you come to my facility to work with my certified staff?2016-08-29T10:48:57-05:00

The co-founders or a Swim Angelfish team member will negotiate site visits on an individual basis.