We’ve designed our intake process to make getting started with swim lessons as simple and transparent as possible. Here’s a quick guide to how it all works.

1. Start by Completing the Interest Form

The Interest Form is the first step for every new household. It tells our office team:

  • The service type you’re interested in (Aquatic Therapy, Swim Lessons, or both)
  • Your preferred service region and pool locations
  • Your availability
  • Your communication preferences (email, phone, text)

Once you submit the form, our scheduling team reviews it and begins matching you with the best options.

2. Create Your Jane Account (Client Portal)

After you submit the Interest Form, you or someone from our office creates a Jane account for your swimmer. Either way, you’ll receive an email invitation to verify your email and set your password. Your Jane account is your personal Client Portal where you can:

  • View your swimmer’s profile
  • Book classes
  • Receive appointment reminders
  • Update your contact information
  • Securely add a credit card

3. Choose How You Want to Receive Openings

All households are automatically placed on our Permanent Openings List based on the date their Interest Form is submitted. This places your swimmer in a queue for private adaptive swim lessons.

If you take no further action, you will be contacted only when a permanent weekly spot becomes available that matches your availability. Once placed, the spot is yours for as long as lessons continue.

If you would like additional opportunities to swim while you wait, you can also choose to receive drop-in class notifications through our Wait List.
Semi-private lessons are often more available, so please note in your Interest Form whether you are open to private or semi-private options.

4. Drop-In Wait List Notifications

If your schedule is flexible and you’re eager to get started, we can add you to our Drop-In Wait List.

Households on this list receive alerts for one-time class openings that become available due to cancellations, while still remaining on the Permanent Openings List. This option is ideal for families who want extra chances to swim before a permanent spot opens.

Tip: Keep your preferred pool location and availability up to date so we can match you quickly. Flexibility is key in scheduling.

5. Booking Your Class

Once your Jane account (Client Portal) is active, you can:

  • Book a drop-in class (if you opted in)
  • Cancel or reschedule classes
  • Accept a permanent spot offered by our team
  • Manage your appointments directly through your portal

Our goal is to give you as much control and clarity as possible.

If you have questions about the Interest Form, your Jane account, or the Wait List options, our team is always happy to walk you through the process.