Angelfish Aquatic Therapy Policies

Registration

  • In order to participate in the aquatic therapy program, all new clients must complete the Angelfish Therapy registration form for their respective state.

  • These therapy sessions are conducted by licensed occupational and physical therapists. If at any time you feel that your child also needs swim lessons, please communicate this information to your aquatic therapist and contact our scheduling coordinator at scheduling@swimangelfish.com to set up an appointment with one of our Swim Whisperers® swim instructors. You can also call us at (203) 545-0024 or visit our FAQ page.

  • Please email your aquatic therapist prior to the first lesson to let them know about your child’s likes, dislikes, behavior strategies, and learning styles.

Payment

  • In order to participate in the aquatic therapy program, all new clients must complete the Angelfish Therapy registration form for their respective state.

  • We will bill your card directly after each visit.
  • You will receive an email invoice monthly from billing@swimangelfish.com you can use to submit to your insurance carrier.

Cancellations

  • Please contact your child’s therapist directly if you ever need to change or cancel an appointment. In order to avoid being charged a cancellation fee equivalent to 50% of the full cost of the session, you must cancel 24 hours before your child’s scheduled session.
  • If you cancel your child’s appointments 3 weeks in a row, you may be removed from the schedule and moved to a cancellation spot at the discretion of your child’s therapist and be called on a week-to-week basis with openings.
  • If your children are working with multiple therapists or swim instructors, please be sure to call or email each therapist and/or instructor directly to cancel any appointments.

“Code Brown” Policy

  • The YMCA, JCC, hotel, and other pools that we utilize for our sessions and lessons all have strict “poop in the pool” policies and will charge a fee to cover maintenance costs and shut down of the pool if there is an accident. When this occurs, these costs will be passed on to the family responsible. To prevent this type of accident from happening, if there are any risks that your child may have one, please ensure that he/she is wearing a swim diaper plus rubber pants and/or a tight-fitting swimsuit. Please contact our scheduling coordinator for information about recommended swim reusable swim diapers.

Safety & Siblings

  • Please hold your child’s hand on the pool deck and walk them to their therapist at the start of each session. Please meet them at the entrance of the pool when the session is over and take their hand as you walk to the changing area.
  • There is no free swim in any of the pools that do not have a lifeguard. Any of the YMCA’s with a designated free swim area may have free swim at the Y’s discretion and under your direct supervision. This is not a part of Angelfish Therapy or the Swim Whisperers® program. If you’d like a sibling to swim at the same time as their brother or sister, please let us know and we can arrange a swim lesson for them at that time.
  • Please supervise your child(ren) and any siblings at all times in the pool area. The pool deck is slippery, so there is no running allowed on the deck. Once the child’s lesson is over, they are expected to leave the pool.
  • All children who aren’t consistent with their potty training must wear a swim diaper, or protective swim pants from My Pool Pal, or Splash About, with a tight-fitting bathing suit over it.

Towels & Changing Areas

  • Please bring a towel from home for your child. Use of changing areas is fine, but use of hotel, YMCA, or JCC towels is not permitted.

Collaboration with Other Professionals

  • As always, we are happy to collaborate with any other professionals involved in your child’s treatment goals and objectives. Feel free to talk to us about it.

Insurance

  • If you require letters of justification for your insurance company, just let us know. While we’re considered an out-of-network provider, and can’t process claims directly, we do want to assist you in any way we can to get reimbursement for your child’s treatment.

Last Revised 6/01/2020